Terms & Conditions

A ticket to an event on a fixed date is a leisure service with a specific date of performance. The 14 day right of withdrawal that applies to most online purchases does not reach it (article 17 of Decreto-Lei n.º 24/2014, the Portuguese decree-law on distance contracts). We have to tell you before you buy, so here it is plainly: a ticket you bought is not refundable if you change your mind or cannot come.

If you cannot come, the ticket can go to someone else under section 7. That is usually the better answer.

A free registration can be cancelled at any time. If you know you will not come, write to us or use the link in your confirmation, so the seat goes to someone on the waiting list.

If you believe your situation is different, write to us and we will look at it on the merits. A written rule is not a reason to stop talking.

 

9. If we cancel or move an event

We try not to, and sometimes it happens anyway: a performer falls ill, the power goes out, the venue becomes unavailable.

If we cancel an event, you get the full ticket price back, including any service fee, by your original payment method, with nothing to claim and nothing deducted. We write to the address you used at purchase, and the refund is made within 14 days of that message.

If we move an event to another date, your ticket is valid for the new date. If that date does not work for you, write to us within 14 days of our announcement and we will refund you in full.

If the programme changes, for example one performer or speaker replaces another, the ticket stays valid and there is no refund. If the event changes so much that it is a different event, we treat it as cancelled.

If a streamed event fails on our side and cannot be delivered, we refund the ticket. Problems with your own connection or device are not ours to refund.

We do not cover your related costs, such as travel or accommodation, except where the cancellation was our fault and the law requires more of us.

 

10. At the venue

All Portugal Space is at Rua 2 da Matinha 5D, 1950-073 Lisboa. When you come to an event, you follow the venue rules and the safety instructions of the organisers.

We may refuse entry or ask someone to leave, without a refund, where a person is in a state that puts themselves or others at risk, or is disturbing other guests.

Where an event has an age limit or a child ticket, its page says so. A child comes to an event with an adult unless the page says otherwise, and children below the age stated on the page come in free with that adult.

 

11. Groups

The groups on this site are a place to talk about music, culture and the events. To ask to join or to post, you sign in with an account.

Look after your password: anything done from your account counts as done by you. Use real details.

What you post stays yours. Posting gives us permission to show it in the group, and nothing more. Do not post other people's contact details or photographs without their agreement, and nothing that infringes someone's rights or the law. We remove insults, harassment, unagreed advertising and anything unlawful without warning, and tell the author.

You can ask us to close your account at any time by writing to team@allcountries.online. What happens to your data is in the Privacy Policy.

 

12. Photography and filming at events

We film our own events: concerts, conferences, workshops, family programmes. The pictures exist so we can show how an evening actually went, let someone still deciding see the room before they commit, and put together the announcement for the next one. That is the whole of it. We do not sell this material and we do not hand it to anyone else to advertise with.

12.1. You hear about it before you walk in

Where a photographer or a camera operator is working, the event page says so and a sign at the front desk says so again. Where an event is streamed, the page says that too. Where there is no filming, there is no sign, and that is an answer as well.

12.2. A wide shot and a portrait are not the same thing

The room, the stage, the queue at the coffee table, the general feel of the evening: that is reporting on a public event, and we film it on our legitimate interest in showing what we do, article 6(1)(f) GDPR. You can object to it under article 21 GDPR, and the next clause says how.

A close-up, a portrait, an interview to camera, a frame where you are the subject: for those we come over, ask, and film only if you say yes, article 6(1)(a) GDPR. The right to your own image is protected by article 79 of the Portuguese Civil Code (Código Civil), and buying a ticket does not sign it away.

12.3. How to say no

Tell the front desk when you arrive, or write ahead to team@allcountries.online. There is no form to fill in and no reason to give.

What happens next: we note you on the list, tell the photographer and the camera operator, and seat you outside the filming area and out of the stream camera's view if you would like that. If it only occurs to you once you are in the room, catch any of the organisers. A word at the time is far easier than hunting for yourself across a hundred frames afterwards.

Saying no costs you nothing. You take part exactly as everyone else does, your seat stays as it is, and nobody will ask you why.

12.4. Children: separate consent from a parent, given in advance

The general rule above does not apply to children, and we do not apply it. A child appears in published material only where a parent or other legal guardian has given written consent before the event. As its own document, not as a tick box at checkout, and certainly not implied by the fact that the child was brought along.

We ask for that consent ahead of time, by email to team@allcountries.online or at the door of a family event. It can be withdrawn at any moment, with no reason needed, and once it is withdrawn we take published material down under clause 12.5.

Refusing changes nothing about your child's seat or how they are treated.

12.5. Taking down something already published

Write to team@allcountries.online. Send us the link and tell us where to look for you: the minute in the video, the row in the photograph. With that we find the frame in an hour instead of a week.

We reply within five working days and remove the material from our pages and our own social accounts within fourteen days of that reply.

What we can and cannot do. From the site, the gallery and our own accounts, it goes. Where a publication has already reprinted a frame or another guest has reshared it, we will write and ask, but we cannot answer for someone else's platform. A print run already distributed cannot be recalled, and promising otherwise would be dishonest.

12.6. Guests film too

Filming for yourself is fine, unless the performer has asked otherwise and the event page or a sign says so. Publishing other people's faces without their agreement is not, and that rule applies to you exactly as it applies to us. Filming for commercial use, or a professional set-up with lights and tripods, needs to be agreed with us beforehand: partly so the aisles stay clear, partly so nobody who asked to stay out of shot ends up in yours.

The Privacy Policy, section 11, covers the data protection side of the same subject.

 

13. Our content

Text, photography, video, audio, logos and site design belong to DESCOBRILANÇA UNIPESSOAL LDA or are used by us under licence. Copying them or using them commercially without our written permission is not allowed. Sharing a link is always fine.

A recording of a streamed event, where one is made available to ticket holders, is for you personally. Passing it on or publishing it is not allowed.